The right to complain applies in accordance with the sales act in the country where the stove was purchased. The dated receipt will be sufficient proof.

All pellet stoves may require adjustment of combustion air and auger speed in order to optimize function and in order to reach effective and clean combustion. Aduro A/S and our service partners can monitor and adjust stoves via the Aduro cloud. However, it is only possible if the stove is connected to the cloud via Wi-Fi. Aduro A/S therefore cannot treat complaints regarding function and combustion if the stove is not online.

If you have difficulties getting the stove online, it can be because of your local Wi-Fi network, router or phone setup. You find guidance about Wi-Fi here – but it is not the responsibility of Aduro A/S to secure the connection. You can purchase a service visit in order to get the stove online before you can hand over complaints regarding combustion and function to Aduro. Alternatively, some Aduro resellers offer this assistance.

The right of complaint does not cover:

  • Damages resulting from incorrect installation and use of the stove, e.g. overheating and wrong or missing maintenance of the stove (including the mandatory service visits). 
  • Consumable service parts (glass, gaskets, firebricks, slides, painted surfaces, electrical igniter, sensors/switches, brazier in cast iron, cast iron grate), which are subject to normal wear and tear. You can buy these parts in our
  • Damages caused by electrical surcharge, (condensation) water in and around the chimney, too much or too little draft in the chimney and missing maintenance/cleaning of the chimney/flue pipe/installation.
  • Damages to the stove caused by external influences or damages caused by the stove on other objects.

Any unauthorized modification of the stove is prohibited, as the stove no longer meets the approved specifications.

In the event of a complaint, please fill out this form, after which Aduro will handle the complaint.