The right to complain applies in accordance with the sales act in the country where the stove was purchased. The dated receipt will be sufficient proof.

The right of complaint does not cover:

  • Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing maintenance of the stove etc.
  • Consumable service parts (glass, gaskets, firebricks, slides, painted surfaces, cast iron grate etc.), which are subject to normal wear and tear. You can buy these parts in our online shop
  • Damages caused by (condensation) water in and around the chimney, too much or too little draft in the chimney and missing maintenance/cleaning.
  • Damages to the stove caused by external influences or damages caused by the stove on other objects.

Any unauthorized modification of the stove is prohibited, as the wood burning stove no longer meets the approved specifications.

In the event of a complaint, please fill out this form, after which Aduro will handle the complaint.